Senior Tenancy Manager

Elevate Your Career as a Senior Tenancy Manager!

A leading property rental platform, is seeking a motivated and ambitious Senior Tenancy Manager to join our dynamic tenancy management team in Warwickshire.

The ideal candidate will have 2+ years' experience in pre tenancy within a lettings business and will provide outstanding customer services with an eye for detail.

Key Responsibilities:

• Handle tenancy applications and the move-in process
• Ensure property compliance and legal requirements
• Conduct quarterly landlord care calls to maintain strong client relationships
• Facilitate tenancy deposits and dispute resolutions
• Drive personal and company targets to maximize revenue
• Collaborate with the department head for ongoing training and support to the team
• Develop and maintain excellent rapport with clients, understanding their unique requirements
• Collaborate with the wider team to streamline processes and ensure seamless customer experiences
• Stay up to date with industry trends and developments in the property rental market
• Provide exceptional customer service, addressing inquiries promptly and professionally

Qualifications and Skills:

• Genuine interest in the property industry with a strong understanding of the rental market
• Proven track record in lettings, passionate about delivering high levels of customer care
• Excellent telephone skills, quickly building rapport with clients
• Strong customer-centric approach
• Exceptional communication skills, both verbal and written
• Self-motivated and thrive in a fast-paced environment
• Detail-oriented and highly organized with excellent time management skills
• Proficiency in using CRM systems and relevant software applications

Benefits:

• Competitive GBP27,500 basic salary with an attractive commission structure
• Career progression within a growing company
• Ongoing training and professional development opportunities
• Supportive and collaborative team environment
• Modern office space with a positive and vibrant atmosphere
• Regular team-building activities and social events

Requirements:

• Permanent, Full-time position
• GBP27,500 per year salary
• Additional leave, casual dress, company events, free parking, referral programme
• Monday to Friday schedule (No weekends)
• Bonus scheme, commission pay, quarterly and yearly bonuses
• Ability to commute or relocate to Henley-In-Arden (required)
• In-person work location

Outstanding personal benefits package on offer