Senior Tenancy Officer

Job Title: Senior Tenancy Officer
Hours: 35 hours (full time)
Location: Finsbury Park - This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.
Salary: £41,757.45 per annum
Contract: Permanent

Requirements
This housing association are looking for a confident, people-focused individual with great interpersonal skills for this busy Senior Tenancy Officer role.

This is a new role and an exciting opportunity for an experienced Housing Management professional to join the team of Tenancy and Customer Service Officers.

You will bring your knowledge and experience of providing a generic housing management service with a focus on dealing with anti-social behaviour and all other forms of tenancy management. You will be required to train, develop and motivate 2 customer service advisors responsible for supporting the Tenancy team which includes Outreach & Support and Specialist Housing Officers.

You will work closely with the Housing Manager to develop the service through improved policies and processes while helping to support and achieve our organisational objectives.

Some of the key responsibilities of the role include:

• Management and delivery of wide range of housing management casework to include the preparation and representation of the organisation in court action.
• Recruitment, training, and continuous development of 2 Customer Services Advisors (Tenancy).
• Research and drafting of policies and procedures to support the housing management service.
• Deputise for the Housing Manager

About You
They are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to their residents and colleagues. This is a busy and varied role, so they’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.

You don’t need to have managed staff before, but you will need an awareness of the employer’s responsibilities and good practice in staff management. You should have experience of delivering a housing management service from the start of a tenancy through to the end and everything in between (excluding income recovery). This role would suit an experienced, high performing Housing Officer seeking your next step on your career path.

You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in their busy, fast paced office.

Other information

About this Housing Association
They are a small but ambitious housing association at a critical juncture. Their ambition is for the communities they are anchored in and exist to serve, and they have done and achieved much over the past few years. But in these challenging times they know they’ll achieve nothing unless they are equally ambitious for their people.

Their values are at the heart of who they are and everything they do, inspiring their thinking and guiding their actions. They strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

They can’t be a brilliant landlord if they don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

If this sounds exciting, they want you on their team. Please do apply.

Staff Benefits
They will offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits. They have an evolving wellbeing offer, that is being developed following employee feedback, and they will invest in your professional development with on-going training and career development opportunities.

Inclusion and Diversity
They want their organisation to be a great place to work and to ensure that their communities are represented across their workforce. A vital part of this is ensuring they are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. They particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to their residents so that passionate commitment to customers, respect for everyone, pride in the team, and trusted to make the difference remains at the heart of everything they do.
Deadline: 9:00am on Tuesday 21 May 2024
Interview: Monday 27 May 2024 in person at 102 Blackstock Road.

Interested?

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No agencies please.