Senior Volunteering & Community Officer

Summary        

As our Senior Volunteering & Community Officer, you will ultimately be the voice of our volunteers and our local community. 

Managing the development and delivery of our strategic plan for volunteering and communities alongside the Portfolio Leadership Team. You will be equally responsible for creating a consistent and quality volunteer experience and working closely with our local communities and partners as a champion for our ambition to ensure everyone feels welcome to our places. As well as building the confidence and capability of the team internally, you will also collaborate with partners to help create opportunities that are attractive and accessible to different audiences.

You'll be expected to work at several different properties across Hampshire and West Sussex, so you'll need to be willing and able to travel. 

If you would like more information about this role, please email michaela.saundershall@nationaltrust.org.uk

What it's like to work here        

As part of the Visitor Operations & Experiences Team, you'll lead for all aspects of the visitor journey across the portfolio.

The Hinton Portfolio comprises of Hinton Ampner, Uppark House and Garden, Winchester City Mill and Ludshott and Selborne Commons. In it we have 2 pay for entry sites with glorious mansions, priceless collections and stunning gardens; 1 city centre water mill; and several pockets of beautiful countryside providing access to nature for everyone. 

No two days are the same in this portfolio where you can find yourself working at multiple sites throughout the week; meeting new and old faces alongside a team who are ambitious, innovative and supportive. 

What you'll be doing        

You’ll be leading our Volunteer Development & Support team across the portfolio with the aim of having a large and efficient family of volunteers in the right, mutually beneficial roles. You’ll be responsible for growing Volunteer involvement by creating a suite of opportunities that are flexible and relevant to a range of audiences. We want our volunteers to feel engaged and invested in because of the work you’ll be doing. You’ll be working on everything from general system queries and volunteer recruitment to delivering inductions and creating training plans. 

You’ll also be creating and delivering a community engagement plan for our portfolio. Working alongside our Senior Programming & Partnerships Officer, together you will be maintaining and growing our strong pool of local stakeholders who help us to ensure our places are attractive and accessible to everyone. This could be anything from working closely with local universities on student projects to thinking of new ways of involving our local community in our work, such as tree planting at Hinton Ampner. The possibilities and opportunities are endless and you’ll be full of exciting ideas to get everyone involved.

Who we're looking for        

We'd love to hear from you, if you have:

• Understanding and good practice of volunteer management
• Understanding of good practice in community engagement and involvement, as well as broader participation and partnership working
• Practical and successful experience of developing and implementing new products and approaches to volunteers
• Excellent organisational and planning skills
• Ability to coach and support those managing, supervising and working alongside volunteers and community partners
• Strong communication skills