Service Administrator

Service Administrator - Temp - Perm

Salary: £22,000 - £23,000 per annum

Location: Darlington

Hours: 08:00 - 17:00

We are recruiting for our client based in Darlington, who are a leading Electronic Security System Company.

Following their recent growth within the business, they are looking for a Service Administrator to join their team, based at the Darlington office.As Service Administrator you will play a pivotal role in delivering a top-notch service to a team of engineers and external clients. Your responsibilities are diverse and no 2 days are the same. As the go to contact for Clients and Stakeholders you will be have the ability to build and develop new and existing relationships.

Responsibilities Include:

• Efficiently managing work flow through Client Management System (Clik).
• Co-ordinate job progress, schedule tasks, handle inquiries, and contribute to KPI reports.
• Ensure routine maintenance adheres to agreed standards and time lines.
• Monitor and oversee job progress to meet performance requirements.
• Foster close relationships with area managers, supervisors, and field engineers
• Plan and schedule daily and weekly workloads for the team.
• Provide clear work instructions and site information to engineers.
• Assist in generating daily/weekly/monthly KPI reports within specified deadlines.
• Handle fault inquiries and messages from the public, clients, and staff.
• Co-ordinate the ordering of parts/equipment for installations, call-outs, or stock.
• Allocate parts upon delivery and assist in managing stores (some light lifting required).

If you are looking for a varied role where no 2 days are the same apply now