Service Administrator

Service AdministratorThe role is full time Monday to Friday 7:30am-5pm plus Saturday morning every 1 in 3. The Service Administrator plays a crucial role across the workshop and service teams. Instrumental in ensuring exceptional service, smooth operational flow, and efficient administration, this is a great opportunity for an experienced administrator with excellent attention to detail and multi-tasking skills.You'll serve as a pivotal point of contact for our engineers, customers, and fellow managers, contributing significantly to the day-to-day workshop operations.Responsibilities of Service Administrators include: Acting as a primary contact for external customer inquiries. Managing work bookings Coordinating with customers regarding additional work, updates, and job-related quotes. Notifying customers when machines are ready for collection. Ensuring all engineer paperwork, such as job cards, timesheets, and warranty documents, is completed accurately and promptly. Assisting the Service Manager in preparing invoices and credits. Regularly monitoring and controlling Work in Progress (WIP) Registering new machine warranties with suppliers upon collection or delivery. Engaging in activities related to machinery sales to enhance customer service. Processing paperwork promptly for accurate reporting. Supporting the smooth functioning of the service department as needed.Experience required: Relevant experience as a Service Administrator (or similar) in a fast-paced dealership environment. Proficiency in handling warranty paperwork. Strong background in customer service. Excellent communication and engagement skillsIn return for your hard work: An annual salary of £26,000-£29,0000 per annum (salaried role) An annual bonus (% of salary if annual targets are met) Seasonal bonus Continuous investment in your personal and professional growth, without the confines of a training budget. 22 days annual leave plus bank holidays (increasing with length of service) Sick pay scheme Employee Assistance Programme