Address
Form of work
SalaryNEW SERVICE ADVISOR JOB
Hemel Hempstead
30k basic + 36k OTE + BENEFITS
We are seeking a professional and experienced Service Advisor / Aftersales Advisor to join our clients service team in Hertfordshire.
Ideally you will have some service / aftersales experience and a full UK DL.
Responsibilities of the Service Advisor / Aftersales Advisor :
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- Work in Progress (WIP) control for the workshop
- MOT and service scheduling
- Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
- Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
- To promote additional workshop services/repairs where applicable
- To identify and add parts to WIPs
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- To ensure parts are ordered/requisitioned once relevant authority is received
The perfect Service Advisor / Aftersales Advisor will have:
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask both alone and part of a team
The hours for the Service Advisor / Aftersales Advisor role: Monday to Friday 8.00 – 6.00 and you will work 2 Saturdays and then 4 off - 8.00 – 1.00.
To apply for this Service Advisor / Aftersales Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime!
