Company

Newstaff Employment Services LtdSee more

addressAddressKings Langley, Hertfordshire
type Form of workPermanent
salary Salary£23,000 - £28,000/annum Benefits
CategoryDriving & Automotive

Job description

Newstaff Employment Services are recruiting for a Service Advisor to join a successful dealership based in Kings Langley, Herts.

The ideal candidate will have a background in liaising with engineers with regard to vehicle or machinery spare parts, scheduling of jobs or liaising with the workshop.

Main Responsibilites:

  • Book in machines & vehicles, ensuring appointments are convenient for the customer and the company and are in line with workshop capacity.
  • Produce accurate job cards, invoices and related customer information, providing relevant information to both the workshop and customers.
  • Liaise with the parts department to ensure parts availability, keeping customers informed.
  • Inform customers on the progress of each job, ensuring authority for any additional work before this is completed.
  • Collect any money/signed authority due prior to the release of a vehicle or machine and ensure this is processed promptly.
  • Provide customers with explanations of all work carried out and recommendations, optimising additional upselling opportunities to enhance the customer experience.
  • Respond to telephone and written enquiries in a prompt, courteous and efficient manner.

Skills Required:

  • Strong administrative experience is essential.
  • As you will be working closely with the Service Team some technical knowledge would be an advantage but this is not essential.
  • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately.
  • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity.
  • Able to maintain strong working relationships with colleagues, the customer base and the manufacturers.

Benefits:

  • Holiday entitlement - 24 days per year plus 8 bank holidays
  • Pension - 3% employee contribution and 7% employer contribution
  • Life Assurance including dependent’s pension
  • Free on-site staff car parking
  • Ongoing training as required

Hours:

  • Monday - Thursday, 8am - 5.30pm and Friday 8am – 5pm - 1 hour lunch break
  • Saturday, 8am - midday (on a rota basis only)

Salary - £23,000 pa - £28,000 pa depending on experience + Benefits

Interested? Please call Anne Marie on (phone number removed) or email CV to (url removed)

 
Refer code: 3379215. Newstaff Employment Services Ltd - The previous day - 2024-05-23 05:10

Newstaff Employment Services Ltd

Kings Langley, Hertfordshire
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