Address
Form of workGroup1 Hindhead is looking for a Service Advisor.
Your role
A large part of the Service Advisor position involves:
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
Your profile
The successful candidate for our Service Advisor position will have proven experience in a similar role and proven customer service skills.
We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
- Customer awareness.
- Ability to work to deadlines and targets.
- Strong teamwork skills.
- Confident and professional communication skills.
- Full driving license.
Rewards
Your hard work will be rewarded with a pension scheme, performance bonus, company benefits scheme, long service holiday reward, share save options, your birthday off and access to training courses at the BMW Training Academy.
