Service Advisor

Service Advisor required for Main Dealer in Stevenage

Salary: £27,000 - £33,000+ Bonus
45 hour week, Monday-Friday, tri-weekly Saturday morning

My client's are seeking a Experienced Service Advisor to join the busy Aftersales department.
 

Key Responsibilities:
Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives, whether they be manufacturer standards or the sales and profitability of work undertaken.
Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.
Arrange/collect payment from customers over the telephone or in person.
Introduce additional sales and profitability opportunities (service plans and other accessories). A bonus structure is in place to reward high achiever.

Minimum requirements:
Proven track record of success in a customer facing, customer service based position.
The ability to work both independently and as part of a team.
IT literate (experience using Keyloop Drive system would be an advantage).
Excellent organisational skills and attention to detail.
Excellent communication skills.
Outstanding customer handling skills.
Self-motivated and professional.
A full UK driving licence is essential.

Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1355

Service Advisor - Aftersales Advisor - Service Receptionist - Service Team Manager - Contact Centre Advisor - Customer Contact Executive - Dealership Receptionist - Showroom Host - Dealership - Automotive - Motor Trade - Service & Aftersales- Stevenage- Hatfield- Luton- St Albans 

Full Time - Permanent - Job - London
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Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.