Service Advisor

Service Advisor

Location: Preston, Lancashire

Salary: Basic £25,200 (OTE £32,600) + Excellent Benefits

Job Type: Full Time, Permanent, Monday - Friday

The Client:

Our client is a prominent automotive services provider, providing new and used cars at great price.

The Role:

As a Service Advisor, you will handle customer service and repair needs, document vehicle details accurately, optimise workshop capacity, and conduct recall procedures according to manufacturer guidelines.

Duties:

- Handle customer service and vehicle repair needs efficiently and courteously.
- Maintain department standards and promptly address customer complaints.
- Provide estimates and liaise between customers and technicians.
- Ensure proper invoicing and payment processing.
- Maintain customer files and warranty documentation accurately.
- Plan workshop capacity with the team and adhere to Manufacturer's guidelines.
- Ensure compliance with safety regulations and company policies.
- Supervise staff and maintain a pleasant customer area.
- Document repair orders accurately and obtain necessary approvals.

Requirements:

- Previously worked for 2 years as a Service Advisor or in a similar role.
- Stay updated on warranty procedures and documentation.
- Maintain knowledge of warranty, customer care, and manufacturers information.
- Familiarity with computerised recording procedures.
- Hold a driver licence and UK work authorisation.
- Completion of relevant manufacturer training courses.

Shift:

- Monday to Friday 8.00am to 5.30pm
- 1 in 3 Saturdays 8.30am to 12.30pm.

Benefits:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- On-site parking

Apply now for this exceptional opportunity to contribute to a successful automotive dealership and advance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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