Address
Form of work
SalaryLocation: Bolton
Function: Quality
Job Reference: 5110
Employment Type: Permanent / Full Time
Closing Date: 05/05/2024
Title: Customer Care Advisor
Function: Quality
Location: Bolton Head Office
Salary: Circa £25,800
Are you a skilled Customer Care Advisor with excellent customer advice / suppoprt skills interested in working at the UK’s largest bakery brand?
Function: Quality
Location: Bolton Head Office
Salary: Circa £25,800
Are you a skilled Customer Care Advisor with excellent customer advice / suppoprt skills interested in working at the UK’s largest bakery brand?
The Recipe
The succesful candidate will work as part of a dedicated team delivering a first class professional customer service to a number of different platforms. Using a range of communication methods such as online portals and telephone to ensure that customer complaints and enquiries are inputted onto our state of the art systems and managed through to resolution in a timely manner.
The Role
You'll ensure complaints and enquiries are accurately recorded in CRM and use the system to interrogate information and produce reports which clearly state the type of complaints and enquires received, and build positive relationships with all key stakeholders to ensure complaints are resolved to the satisfaction of both the customer and stakeholders. Whilst working closely with the Food Safety and Technical teams, to report and resolve serious complaints you'll be responsible for responding in a timely manner to telephone calls, Web Forms, letters and emails from consumers and customers, following agreed systems and procedures. You'll also assist in the preparation of ad hoc and regular Customer Care dept.
Essential Ingredients
- Previous experience gained as a Customer Care Advisor, ideally gained within a Customer Care environment
- Systems: Experience with CRM; Confident knowledge of using IT programmes including PowerPoint, Excel and Word
- Excellent communication skills: Articulate; excellent verbal and written communication skills.
- Excellent relationship builder- ability to liaise with people at all levels in the organisation, building rapport and establishing credibility to resolved queries and complaints quickly.
- Ability to make timely decisions and take account of wider business risks and implications
- Confident and experience of dealing with difficult customers
- Ability to remain calm under pressure and in crisis situations
- Able to maintain confidentiality when dealing with sensitive situations
Extra Dough
You will want to know what your bread is worth:
- Competitive Salary
- A slice of the annual profits (discretionary profit share)
- Family time is important to us, and we know it will be to you, so you’ll have 5 weeks holiday and bank holidays with the opportunity to buy an additional 5 days each year
- Award winning pension scheme
- Products you will love along with deals and discounts for you and the family through our Extra Dough website
- Support for your health and wellbeing, access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service
We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.
