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Salary- Starting salary between £25,250-27,370 per annum pending experience/brand accreditation.
- Bonus scheme providing an uncapped on-target-earnings of £33,000+ per annum.
- Monday to Friday 8:00am-6:00pm with 1 in 2 Saturday mornings 8:00am-1:00pm.
Reporting to the Service Manager and working with a friendly service reception team, you will need to be a confident relationship builder, be able to influence and advise customers on minor technical issues with their vehicle whilst delivering a first class service, also achieving the company objectives and targets. You will greet customers in to the Service Department and book their vehicles in for associated repair work, have extensive liaison with the workshop to chase work in progress, up-sell on additional products and services where possible, and keep customers informed of the progress of their vehicle whilst taking payments for work completed.
Due to the nature of this Service Advisor role the successful Service Advisor would ideally need to have prior or present experience working as a Vehicle Service Advisor with a similar automotive business. It is essential that you are able to deliver the very highest level of customer service through strong communication skills resulting in total customer satisfaction. Overall you will have a passion for working for the manufacturer and have very strong organisational skills along with IT proficiency (experience with the Kerridge/Keyloop DMS system would be highly advantageous but is non-essential). Liaising with manufacturer to authorise warranty repairs, and a general knowledge of automotive warranty procedures would also be advantageous but is non-essential. A UK driving license with minimal points is essential though.
What's in it for you? For your hard work as a Vehicle Service Advisor our client is offering...
- Starting salary between £25,250-27,370 per annum pending experience/brand accreditation.
- Bonus scheme providing an uncapped on-target-earnings of £33,000+ per annum.
- 22 days annual leave plus the 8 bank holidays and your birthday off work.
- Full in-house and manufacturer accredited training provided.
- Workplace pension scheme.
- Access to many internal benefits including life assurance, car benefit scheme, and staff purchase discounts on parts. servicing, and MOT's.
- Working hours from Monday to Friday 8:00am-6:00pm with 1 in 2 Saturday mornings 8:00am-1:00pm.
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