Service Advisor

Service Advisor

Location: Yeovil, Somerset

Salary: Up to £30k + Uncapped Commission

Job Type: Full - Time, Permanent, Monday - Friday

The Client:

Our client, a well-established car dealership, offers both new and used cars while prioritising exceptional customer service and satisfaction.

The Role

As aService Advisor, you will provide exceptional customer service and support in a busy service department, ensuring customer satisfaction and promoting upselling opportunities.

Duties:

• Greet customers and manage vehicle bookings efficiently.
• Act as a liaison between customers and the workshop team, explaining diagnoses and updates clearly.
• Keep customers informed throughout their service visit, including additional work quotations.
• Identify and pursue upselling opportunities within a realistic framework.
• Handle invoicing and payment processing.
• Collaborate effectively with the team to maintain high standards.
• Demonstrate dedication to customer satisfaction and repeat business.

Requirements

• Previously worked as a Service Advisor or in a similar role.
• Experience in customer service and sales within the automotive industry.
• Experience in the motor trade and sales (beneficial)
• Familiarity with 1Link software (desirable)
• Full UK driving licence with fewer than 6 penalty points.

Shifts:

• Monday - Friday: 8:30am - 5:00pm
• Alternate Saturdays: 8:30am - 12:30pm

Benefits

• 22 days of annual leave plus Bank Holidays
• Employee and family discounts
• Annual profit share scheme
• Company pension scheme
• Free eye tests

Apply now for this exceptional opportunity to join a leading automotive group and enhance your career!

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Motors, Cars, Dealership