Address
Form of workHTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.
An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) Shoreham, You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
Key duties and Responsibilities:
- To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
- To greet customers in a friendly, professional and courteous manner.
- To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
- To give repair estimates and price quotations and offer repair suggestions.
- Register new vehicles
- Ensure invoices and taxing vehicles are completed accurately and on time.
- Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
- Handle all internal and external customers and suppliers with courtesy.
- Adhere to Health & Safety Policies and Procedures at all times.
Preferred Qualifications and Experience:
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
- Previous automotive experience required.
- You must be PC literate with a working knowledge of administration procedures.
- Have an understanding of the commercial vehicle after market operation.
Hours: 8:00 to 18:00 Mon to Fri also 1 Saturday in 2
Salary : £30,000 - OTE: £34,000
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