Service Advisor

Job Title: Service Advisor

Salary: up to £28,000 basic - £34,000 OTE

Hours: Monday to Friday 8am - 5:30pm, 1 in 3 Saturdays 8am - 12:30pm

Hawkfield Recruitment is working with a family-owned Dealership in the Kidderminster area and due to business growth, we are now recruiting for a Service Advisor to join the team here. Our client, established over 70 years ago, has an excellent reputation in the area and has acquired multiple franchised dealerships across the West Midlands in the past 25 years.

Our client strongly believes that they offer a stable and enjoyable working environment, backed up by the fact they have outstanding employee retentions. Career development is enthusiastically encouraged by the Management and their Manufacturer partners, with dedicated programmes helping employees and their apprentices with their progression and ongoing careers.

Responsibilities of Service Advisor:

• Working alongside technicians to ensure the smooth running of the workshop
• Supporting the aftersales team
• Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
• Loading the workshop diary
• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Meeting and greeting the customer and identify customers additional needs
• Upselling additional products and services
• Keeping the customer up to date with the progress of their vehicle

Experience Required for Service Advisor:

• Outgoing and friendly attitude
• Full UK Driving Licence
• 1 year’ experience in a similar role (Dealership or Independent Workshop)

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Ed Hatt at Hawkfield Recruitment to discuss this role in more detail.