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Form of work
SalaryJob Type: Permanent, Full Time
Salary: £23-25,000
Location: Bromsgrove
We have the opportunity to join an established organisation within the Insurance sector as a Customer Service Advisor. If you have previous experience within the insurance industry this is desirable but not essential, Customer Service experience is essential within a call centre, office based position. Transport links available for this position, ideal candidate would be based locally or in the south Birmingham area. The salary is up to £25,000 with hybrid working available upon successful passing probationary period.
Duties and Responsibilities:
- Provide exceptional service to new and existing customers; focusing on resolving queries in an efficient, accurate and professional manner
- Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals
- Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer
- To be available to provide levels of cover for inbound & outbound enquiries at all times
- To assist where possible in the support of the team and department, g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.)
- Processing mid-term adjustments and inviting renewals across different products within the department
- To ensure all client documentation is issued correctly and internal records are kept up to date
- Keep up to date with developments in product changes in accordance with current market trends and scheme facilities
- To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements
- Actively promote other products to cross sell across the company
- Keep the Line Manager up to date with all developments
- Regularly review personal objectives with line manager
This is a full time position Mon-Fri working hours are 9-5pm. Further benefits available including employee discounts schemes and 25 days holiday plus bank holiday. If you feel you have the relevant skills and experience please click apply.
