Address
Form of work
SalaryA key member of the Service Delivery team and the first point of contact for customers and Me Learning staff. You will be responsible for taking technical issues through to resolution from a ticket raised, to creating high quality issues for the development team to resolve, testing solutions and accepting them as fit for release.
You will take ownership of our user guide, creating release notes, technical documentation and guidance for our bespoke cloud hosted application.
You will create bespoke learning pathways and customer sites.
You will be expected to present hand-over calls and demonstrations of our Learning Management System to customers and prospects.Salary range £22,000 to £28,000 depending on experience
Requirements
Work Experience
- Experience of working in an office environment in a customer support role
- Excellent customer Service and telephone manner
- Excellent attention to detail
- Experience using ticketing systems such as Zendesk and / or Jira or similar
- Great writing and grammar skills
- Technically adept and not afraid to learn new tools, apps or principles
- Confidence to challenge existing processes and suggest new ideas
- Self-motivated
- Collaborative
- Organisational and analytical skills
Benefits
You can expect:
- A great working atmosphere
- Support and training to help you grow in your chosen area
- A company bonus scheme
- Access to RewardMe - Earn points and redeem them for gifts (e.g. Amazon vouchers)
- Regular team socials including film club, photo club, pub trips and bake off challenges
- A spacious office with weekly fruit drops and a Nintendo Switch
- 25 days annual leave plus bank holidays
- Hybrid working
- Cycle to work scheme
- Company pension
- Health insurance (after 2 years of service)
About Me Learning
Me Learning is a growing business with 16 years' experience delivering high-quality digital learning solutions to our Public and Private Sector customers.
To-date over 800,000 people have used our training courses and we have ambitious growth plans in place to double this number.
Our people are at the heart of our business. We know that, without our dedicated Me Learning team, we would be just the same as everyone else. So, what makes us different? We really do care about our people, our products, our customers and our partners and strive to be the very best we can.
