Address
Form of work
SalaryThis Service Assistant/Manager role is a permanent position working Monday to Friday 9am-5pm offering a salary of circa £40,000 per annum plus benefits!
Typical pipe systems include copper, stainless and multi-layer pipe systems (compression, press, end feed etc.), polyethylene pipe systems (Compression and electro fusion), waste and soil pipe/ fittings.
As Service Assistant/Manager, reporting into the Engineering Manager, you will be working as part of a small team with the following responsibilities:
- Initially concentrating on ordering and service scheduling including the organisation of service visits for the engineers which may include booking hotels
- Over time you will help manage projects of various sizes from planning routine servicing to more complex works that require large quantities of materials ordering
- Price up works and put together quotes for customers
- Liaise with customers, follow up the quotation and answer any queries
- Service management including some data entry to track works and re-schedule along with the overviewing of service documents that engineers complete so that repair works can be logged and subsequently quoted/ clients updated on status
- Planning works, agreeing dates, access to site etc and brainstorming solutions to problems that customers have
- Regularly react and source parts for emergency works
- Coordinating hire equipment
We are really keen to hear from applicants with the following skills and experience:
- Previous experience as an Estimator, Field Engineer, or Technical Sales with good knowledge of pipe systems or plumbing equipment
- Confident in producing quotes and converting these
- Prior experience in ordering materials for varying sizes of projects
- Good IT skills including some prior knowledge of using a CRM system ideally
- Ability to work to targets and KPIs
Benefits Include:
- Career Progression & Training Opportunities
- Annual Bonus
- 28 Days Annual Leave
- Pension Scheme
- Predominantly office based – travel etc would come with progression
