Service Centre Manager

FIXED TERM CONTRACT - 15 months+
Service Centre Manager
PURPOSE
Embark on a pivotal role as a Site Manager , where you'll be the linchpin of operational brilliance. Inspire and lead a dedicated team, ensuring seamless quality, timely delivery, and cost-effectiveness. Drive excellence through strategic initiatives, fostering a culture of continuous improvement, and contribute to our commitment to unparalleled service and customer satisfaction. Be the architect of success, blending leadership with operational prowess
YOUR RESPONSIBILITIES
Quality and Operational Excellence Oversight:

• Spearhead site-wide efforts to ensure optimal quality outcomes, actively collaborating with stakeholders to identify and address root causes of issues.
• Lead comprehensive cross-functional quality reviews, leveraging data and metrics for insightful analysis, implementing permanent corrective actions, and minimising repeat issues across the network.
• Proactively investigate NPS feedback, engaging with customers for systemic improvements.
• Enforce adherence to business processes, capturing and integrating improvements seamlessly into the system.

Efficient Delivery Management:

• Maximise fleet utilisation and streamline stock rotation for timely deliveries, maintaining stock quality and managing disposals effectively.
• Strategically plan operations to optimise resource productivity, ensuring 100% on-time deliveries to customers.
• Proactively address sales inquiries and problem-solve stock challenges, fostering collaborative efforts with other Site Managers for optimised customer delivery.

Cost Control and Financial Management:

• Oversee overall cost and P&L management for site operations, utilising metrics to drive action in areas such as materials, stock, resource utilisation, and labour mix.
• Accountable for variance analysis against budget, establishing clear linkages to sales and production levels.
• Continuously identify and implement efficiency improvements across operations, from materials reuse to layout optimisation, minimising non-value-added time and effort.
• Optimise monthly and quarterly stock-takes through weekly team-based ownership.

People Leadership and Development:

• Provide leadership to the site team with clearly defined objectives aligned with daily, weekly, monthly, and annual targets.
• Maintain training records, ensure clarity in the skills matrix, and foster a culture of teamwork and customer focus.
• Lead engagement initiatives, coaching team leaders and managers for daily productivity improvements and instilling pride in their work.
• Take on line leadership responsibilities for people development, encompassing recognition, conduct, absence, capability and performance management, coaching, and mentoring.

Strategic Operational Excellence:

• Identify and implement improvement initiatives through process improvement methodologies and innovative thinking.
• Utilise operational excellence tools, such as data analysis and Kaizen events, to drive continuous improvement and establish monitoring systems for benefits tracking.
• Support the elimination of unnecessary complexity and waste in business processes, contributing to better value and greater efficiency.
• Lead change initiatives from identification through project delivery, ensuring systemisation where possible.
• Implement best practices and lessons learned across the network, collaborating with the core improvement team and other site managers.
• Take ownership of the overall site plan, covering general maintenance investment to business cases for further productivity and savings.
• Establish and maintain a structured review drumbeat for performance metrics, ensuring alignment between sales inputs and operational delivery outputs.

WHAT WE NEED FROM YOU

• Demonstrating exceptional leadership skills, the ideal candidate will showcase a proven ability to inspire and guide teams towards operational excellence.
• A comprehensive background in site operations is desired, with a focus on quality control, timely delivery, and cost management.
• Strong analytical skills for data interpretation and process improvements are crucial for success in this role.
• While industry experience is not considered mandatory, it is undoubtedly beneficial.
• The candidate should possess a keen understanding of quality management, driving initiatives, and implementing corrective actions.
• Proficiency in logistics and delivery, including fleet utilisation and on-time deliveries, is essential.
• The candidate will also be responsible for overseeing cost management and P&L, with a strategic focus on efficiency improvements.
• People management is a key aspect of the role, requiring leadership in setting objectives, maintaining training records, and fostering a positive work culture.
• Proven expertise in operational excellence, the ability to identify and deliver improvement initiatives.
• Effective communication skills for collaboration are highly valued.
• While industry knowledge, particularly familiarity with modular space solutions, is advantageous, a background in a manufacturing environment would also be considered acceptable.
• The emphasis is on finding a candidate with adaptability, skills, and a commitment to staying updated on industry trends.