Call Centre Agent

Do you enjoy working in customer focused roles? Do you have the resilience and drive to excel in a target driven environment? Do you have good negotiation skills?

If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Kings Hill office, ME19 4UA.

We recognise that it’s our Call Centre staff's amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

• A salary starting from £25,064 per annum with the opportunity to progress.
• A performance related quarterly bonus, which is paid monthly - you could earn around an additional £2000 per year!
• Hybrid working – Once competent, you can expect to transition into Hybrid Working around 6-9 months into your role to allow for a better work/life balance!
• 30 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
• Discount and cash back on hundreds of high-street shops.
• Overtime opportunities
• Great monthly incentives where you can win a range of prizes including amazon vouchers and early finishes!
• Insurance - healthcare cash back plan, travel insurance, life assurance.
• Two paid volunteering days each year – these are great fun with your team!

Training and Shifts:

You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):

Week 1 – Monday to Friday 8:00am - 4:00pm

Week 2 – Monday to Friday 9:00am- 5:00pm

Week 3 – Monday: 12:30pm- 8:00pm 1:00pm – 8:00pm                                                                                                     

                Tuesday to Friday: 1:00pm – 8:00pm

                Saturday: 9am-1.30

Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.

What you’ll be doing:

• Handling inbound and dialler based outbound calls.
• Providing exceptional customer service via telephone
• Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
• Hitting your call KPIs and quality standards
• Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.

Next steps:

If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.

Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18**

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