Service Centre Technician

Job Title:Service Centre Technician
Location: Kettering
Hours: 08.00-16.30 Monday to Friday
Salary: £24500.00
Based: Onsite
Pertemps are recruiting for a Service Centre Technician. The nature of the job is that each activity will have its own range of demands which you will be expected to meet. You will deliver excellent customer service every transaction you are involved in. You will have a strong attention to detail and quality.
Repair:

• Diagnose the cause of the fault.
• Carry out repairs as instructed by Head Technicians/Management.
• Follow current work instructions for maintaining accurate repair record keeping.
• Test each repair made.
• Show flexibility and openness to new models, tasks or training.
• Consistently work to achieving individual Repair KPI.

Communication & influence:

• Collaborate effectively with others in the department to achieve business goals.
• Conduct all communications with customers in an effective way, always using professional language.
• Demonstrate a consistent focus on the providing the high levels of customer satisfaction expected.

Health & Safety:

• Ensure they work safely, abiding by site Health & Safety guidelines at all times.
• Ensure personal area remains in a safe and organised manner.
• Ensure they use PPE correctly and appropriately.
• Raise all Health & Safety concerns to management immediately.

You will have:

• Has prior hands-on experience in either repair or assembly of electronics or mechanical equipment in either a repair, assembly or engineering business
• Can work safely and independently
• Can achieve daily targets in a rapid repair/assembly environment
• Is IT literate and has experience with ERP systems and/or digital job cards
• Can collaborate with team to ensure daily tasks are performed and improve SOP’s
• Can read & write fluently in English and conduct themselves professionally in customer communications.

Interested? Please click apply.