Service Charge Analyst

, The overall purpose of the Service Desk Analyst role is to help make sure we have the IT infrastructure, hardware and support we need to deliver a great service to our customers, by providing excellent 1st and 2nd line support to colleagues, working closely with the team and suppliers to diagnose and resolve issues. , , Key responsibilities and accountabilities , , Specific objectives and deliverables will be agreed with the management team, the points below are a summary of the main responsibilities and accountabilities. , , , Other, , , What do I need to be successful? , , Knowledge and qualifications , , , Experience, , Experience providing an excellent 1st and 2nd line support service would be desirable;, , Experience supporting a range of systems and technologies desirable, including some of the the following:, , , Personal qualities, , , No job profile can cover every eventuality which may arise within the post at various times and the jobholder is expected to carry out other duties requested by the Line Manager or Manager, , Terms & Conditions , , Working hours: 37 hours per week, worked between our core operating hours of 8am to 6pm, Monday to Friday. , , Location: The primary location of this role is in Bridgend, service delivery will always come first and that will require you to be present predominantly at our office, but at times you may be required to attend our depot or community locations, 5 days a week. , , Annual leave: 25 days increasing by 1 day for every completed year up to a maximum of 5 days plus bank holidays. , , Pension: SHPs - we’ll contribute 2% more than you choose to pay in each month (minimum contribution where you pay 4%, we pay 6%; maximum contribution where you pay 6%, we pay 8%). , , Benefits: Access to a wide range of benefits including a health care cash plan, contribution to your professional memberships, learning and development opportunities, hundreds of retailer discounts and plenty more., , If you’re excited about this role but feel you don’t match perfectly with everything we’ve noted in the job description, we encourage you to apply anyway - your experiences, energy and enthusiasm may be just what we’re looking for, for this or for other roles at Valleys to Coast.