Service Charge Assistants

This Role: Service Charge Assistant

Location: Farringdon - EC1N 8JS 

Hours: 37.5hrs per week - Permanent - This role is also eligible for our smarter working policy with a 3 day office - 2 day home split

Based within our fantastic Hatton Garden Offices, our Service Charge Team Assistants report into our Service Charge Team Manager's to provide administrative support to our busy Service Charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the Service Charge team will be instrumental in helping them achieve their targets.. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.

Duties to include:

• Respond to customer enquires in all aspects of Service Charges in line with service expectations and key performance indicators
• Delivery of statutory and non-statutory processes associated with Service Charges and the wider Home Ownership & Service Charge teams
• Ensure that processes are carried out effectively and in line with policy, procedure and legislation
• Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
• Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed appropriately.
• General administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices

You must possess:

• Demonstrates a proactive can-do, problem solving approach
• Previous customer service/administrative experience
• High level of attention to detail
• Ability to understand legal processes
• Ability to interpret financial information
• Ability to use a broad range of IT systems
• Ability to work collaboratively across Teams and Departments

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.