Service Charge Officer

37 Hours, Full Time, Permanent

Newtown, Aberystwyth or Lampeter

Close Date: 1 May 2024

Overall Job Purpose:

Support the Finance function, in the delivery of Barcud s Service Charge services that to enable Barcud to meet its business objectives and the needs of internal and external stakeholders.

Key Responsibilities

Service Charge:

• Assist in delivering a high-quality Service Charge service that is in accordance with procedures, regulations and best practice as well as effectively meets the needs of Barcud s tenants, leaseholders and owner occupiers.
• Be responsible for the financial administration of Service Charges and debtors. Including the appropriate raising or purchase orders.
• Have an integral role in the annual calculation of the Service Charges payable to Barcud from the Association s portfolio.
• Have an integral role in the calculation of Service Charges on new developments, ensuring that all relevant staff are made aware.
• Provide a responsive, customer-focused, Service Charge administration service to tenants, residents and colleagues.
• Assist in the day to day running of the Service Charge module.
• Assist in the investigation to Service Charge queries received from residents and respond accordingly.
• Arrange residents meetings and forums, explaining Service Charge calculations and attend as required.
• Assist with Finance matters relating to leaseholders.
• Assist in the monitoring the receipt of Service Charges, identifying arrears and problems.
• Input data into spreadsheets and software packages as necessary, including the Service Charge spreadsheet system as well as the in-house financial and debtor ledger systems.
• Be responsible for raising debtor invoicing for sundry debts and assist in the collection thereof ensuring documentary evidence is maintained at each stage.
• Ensure the correct and timely inputting of rental income, investigating unallocated bank receipts with colleagues as appropriate.
• Support the Finance function in the delivery of team objectives and the wider Finance service.