Service Coordinator

Our client is a specialist manufacturer of bespoke equipment. They install, service and maintain their equipment throughout the UK. They are currently recruiting for a Service Coordinator to join their team at their site in Luton, Bedfordshire. The successful Service Coordinator will liaise with customers and will schedule both preventative maintenance and repair activities for the field engineering team as well as supporting the sale of service contracts.

This is an ideal opportunity for a candidate with previous scheduling/planning experience within a customer service environment. In return you will join a global company who are at the forefront of technology within their field. The position offers some attractive benefits with the potential for career progression in a growing company. Interested candidates are encouraged to apply.

Service Coordinator Responsibilities:

• Manage incoming technical enquiries from customers and allocate to engineers for resolution.
• Liaise with engineers and customers in the planning of maintenance visits.
• Maintain an up to date view showing all planned visits with priorities along with all outstanding workload for the coming weeks.
• Re-plan workloads as required to provide timely response and resolution to instrument breakdowns through organisation of engineering resource and management of purchase orders.

Service Coordinator Requirements:

• Previous resource scheduling / planning experience.
• Relevant customer service experience.
• Good geographical knowledge of the UK.
• High level of attention to detail.
• Ability to multi-task effectively and prioritise workload.
• IT literate.

Service Coordinator Benefits:

• Salary is negotiable depending on skills and experience.
• Monday to Friday 9am – 5pm.
• 25 days holiday rising with service to 28 days + bank holidays.
• Performance related bonus – up to 10% paid annually.
• Private health insurance, life assurance.
• Company pension scheme.
• Full training and ongoing support to enable you to fulfil your role to the best of your potential.
• Access to ‘Your Wellbeing Matters’.

NOTE – Our client encourages applications from candidates from both commercial and ex-military backgrounds, Royal Navy, British Army, Royal Air Force with planning/scheduling experience.