Service Delivery Engineer

Are you an experienced 3rd-line Engineer looking to apply your skills in a dynamic, hands-on role?
Looking for a diverse workday that mixes desk support, fieldwork, and innovative IT project installations?
Ready to step into a role where your contribution is valued, and you can genuinely make a difference?

Working Hours: Flexible Shifts between 7 AM - 8 PM, Monday to Friday

Join a progressive IT solutions provider where your passion for technology and service excellence is the heartbeat of our success. With a track record of delivering top-notch IT services for over two decades, this financially solid company has an expansive resource pool, including cutting-edge data centres and a robust network operations centre, all securely situated in Kent.

Your Role:

As a pivotal member of our Service Delivery team, you will be involved in various tasks — from providing expert service desk support and solving complex problems remotely to implementing IT projects and services on-site. Under the guidance of the Senior Service Delivery Manager, you'll collaborate closely with team members to ensure our clients receive the best possible service.

Requirements

• Solid technical and communication skills.
• A proactive attitude with a focus on solving problems and delivering results.
• The ability to stay calm and effective under pressure.
• Experience in a service desk role, ready to tackle common and complex issues.
• Familiarity with Microsoft technologies and the fundamentals of IT support and networking.
• Previous experience working in a Managed Services Environment would be desirable but not essential

Technical Skills

• Experience with Microsoft Desktop & Office systems, Server, and Virtualisation.
• Knowledge of Active Directory and network fundamentals like TCP/IP, DNS, DHCP, and VPN.
• Ability to support hardware such as printers, desktops, and servers.
• Understanding of email, antivirus, and backup software.
• Experience with networking hardware and configurations (WAN, LAN, VLAN, VPN, WLAN).
• Mobile devices/phones.
• Microsoft 365

What's in It for You? This isn't just another job; it's a chance to be part of a team that values your skills and offers the opportunity for growth; they reward their team with competitive pay, a comprehensive benefits package, and a supportive work environment.

If you are looking for a place where your skills will be appreciated and you can contribute to a team that's making waves in the IT industry, we would love to hear from you.

Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.

Job Posting Service Delivery Engineer in Sittingbourne, as advertised on The JobsBoard.

Constant Recruitment Ltd acts as an employment agency on behalf of permanent candidates.

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