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Salary Overview:
Working in a fast-paced environment that values innovation, we are looking for a highly motivated Service Owner who will be accountable for IT services that are critical to our business. The person will be highly focussed on customer service with a proven track record of both handling internal and external suppliers and in establishing relationships with senior business partners.
We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!
Working in a fast-paced environment that values innovation, we are looking for a highly motivated Service Owner who will be accountable for IT services that are critical to our business. The person will be highly focussed on customer service with a proven track record of both handling internal and external suppliers and in establishing relationships with senior business partners.
Working with Delivery stakeholders, they will be able to acquire and interpret relevant data to understand service priorities and to improve the operational efficiency of services, adding additional value within to the business functions.
What's the job?: - Ownership of a set of IT Services delivered to business functions, ensuring integrity is maintained and performance managed.
- Conduct IT service reviews with business functions and service providers, ensuring vendors achieve the required targets.
- Assume responsibility for the achievement of all business facing IT service measures ensuring agreed business outcomes are achieved.
- Take accountability for escalated issues and Managed Incidents, ensuring prioritisation of technical resources to achieve desired outcomes.
- Clearly understand the business priorities and drivers, ensuring roadmaps for IT services are aligned accordingly.
- Ensure new Services are introduced effectively with appropriate monitoring, metrics and support in place.
- Protect services by managing risks, approving changes and planning releases.
- Work with Delivery stakeholders to nurture and maintain a service culture and continuous improvement ethos.
- Experience of service management and customer facing experience within multinational companies
- Experience of Service Introduction and Delivery Management in a multi-supplier outsourced environment, through an appropriate set of agreed service levels and a suitable service monitoring and reporting framework
- Proven record of continuous service improvement.
- You will have an ability to communicate effectively with senior partners, peers and external providers, turning technical information into business language and vice versa.
- Proven track record to influence and build effective working relationships with customers, peers, internal and external providers
- Demonstrated ability and certification in best practices or methodologies such as ITIL, Six Sigma, ISO20000
- Experience of Agile delivery frameworks and Dev/Ops models
- A tenacity to deliver with the resilience to take care of difficult situations
