Service Delivery Manager

• Initial 12 month contract
• £300 per day outside IR35
• Milton Keynes Location, on-site 60%
• Security Cleared

Our client a future focused government organisation is seeking an experienced SC Cleared Service Delivery Manager to join the Regional Services Delivery Team. You will support the effective and professional delivery of a range of projects across multiple service lines with the day to day delivery of the Global Maintenance Programme.

Key Accountabilities:

• Provide financial administration, Quality Assurance, Governance and reporting for Regional Services portfolio activities that are outsourced
• Define processes, coordinate and plan resources, ensure adherence to SLAs, validate and report to internal stakeholders and customers
• Manage relationships with third party suppliers directly or through Regional Delivery Managers, ensure services are delivered in accordance with SLA; provide Customer with relevant MI as part of assurance process
• Work with Procurement to drive procurement processes, develop and implement planning, engage suppliers, establish contract governance and mobilise contracts
• Monitor financial performance of contracts and manage the contract change process; seek ways to improve performance whilst maintaining service standards

Essential:

• Understanding of effective governance, contract and stakeholder management
• Evidence of financial control and reporting
• Evidence of enabling delivery through others such as supply chain and strong governance
• Able to deliver outcomes to agreed standards
• Adaptable communication and influencing skills
• British citizen and been resident in the country for at least the past two years

Desirable:

• Understanding of NEC Engineering & Construction or Professional Services Contracts Knowledge of analysis techniques, business and/or systems, and its application in a project or live service environment
• IACCM qualification
• Knowledge of programme and project processes; Prince 2 or equivalent
• Experience of requisitioning using an oracle system

Due to the urgency of this role, current security clearance is needed for this role. If you are available on short notice, apply today!