Company

Xact Placements LimitedSee more

addressAddressBuckinghamshire, England
type Form of workPermanent, full-time
salary Salary£50,000 - £60,000 per annum
CategoryEducation

Job description

Are you looking for a new exciting opportunity working as a Service Delivery Manager to be based in High Wycombe?

Main Duties of the Role

  • Overall responsibility of customer service levels, client retention and team performance
  • Management of your team whilst being hands on, approachable and focused on resolution
  • Take ownership of the Service Desk strategy
  • Provide continuous communication with customers to ensure customer satisfaction.
  • Creating and delivering regular reports
  • Deal with grievances and manage escalations
  • Manage fault resolution through to resolution.
  • Onboard new clients
  • Keeping the ticketing system up-to-date

Your Skills and Experience

  • Experience within a similar role, ideally within a technical environment
  • Excellent communication skills, both written and verbal
  • Solid people management skills
  • Flexible and able to work in a high pressure environment
  • Ability to ensure SLA’s are adhered to

Salary

  • £50,000-£60,000 per annum, depending on experience
Refer code: 2800487. Xact Placements Limited - The previous day - 2024-02-15 12:57

Xact Placements Limited

Buckinghamshire, England
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