Service Delivery Manager - High Wycombe

Are you looking for a new exciting opportunity working as a Service Delivery Manager to be based in High Wycombe?

Main Duties of the Role

• Overall responsibility of customer service levels, client retention and team performance
• Management of your team whilst being hands on, approachable and focused on resolution
• Take ownership of the Service Desk strategy
• Provide continuous communication with customers to ensure customer satisfaction.
• Creating and delivering regular reports
• Deal with grievances and manage escalations
• Manage fault resolution through to resolution.
• Onboard new clients
• Keeping the ticketing system up-to-date

Your Skills and Experience

• Experience within a similar role, ideally within a technical environment
• Excellent communication skills, both written and verbal
• Solid people management skills
• Flexible and able to work in a high pressure environment
• Ability to ensure SLA’s are adhered to

Salary

• £50,000-£60,000 per annum, depending on experience