Address
Form of work
Salary£500 per day - INSIDE IR35
Location: Exeter / Hybrid
Duration: 4 Months
Service Delivery Manager
To lead the day-to-day delivery of the "Transforming Service Management" strategic action, supported by a committed and knowledgeable team of service management professionals and working in partnership with Senior Stakeholders across the organisation.
To ensure the organisation has the required governance frameworks, adaptive cadence, and opportunity for knowledge share to existing employees for effective delivery of a critical multi-year programme of work. Areas of focus Included but not limited to:
- Service Management Practices (ITIL V4/IT4IT)
- Data Governance/Management.
- CSDM (Common Service Data Model) - ServiceNow.
- Adaptation of ITSM best practice focused on value and solving current business problems.
- Improvement of process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment).
- Implementation of a Service Management Office.
- Background in Project/Programme management desirable (PRINCE2 / Agile / MSP)
- This role will also include working closely with and supporting the development of our Change Management capability.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
