Address
Form of work
Salary£500 per day - INSIDE IR35
SC Clearance Required
Location: Exeter / Hybrid
Duration: 4 Months
Service Delivery Manager
To oversee the day-to-day execution of the "Transforming Service Management" strategic initiative, supported by a dedicated team of service management professionals, while collaborating with senior stakeholders throughout the organization.
Ensure the organization establishes necessary governance structures, adaptable schedules, and opportunities for knowledge transfer among current staff to effectively execute a vital multi-year program. Key areas of emphasis include:
- Applying Service Management Practices (ITIL V4/IT4IT)
- Managing Data Governance
- Implementing CSDM (Common Service Data Model) - ServiceNow
- Tailoring ITSM best practices to enhance value and address current business challenges
- Enhancing processes throughout the Critical Service value chain (including methodology identification, SLA, OLA, UPC, and alignment of resources and suppliers)
- Establishing a Service Management Office
A background in Project/Programme management (e.g., PRINCE2, Agile, MSP) is advantageous. Additionally, this role involves closely collaborating with and bolstering our Change Management capabilities.
Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
