Service Delivery Manager Project Management 3Rd Parties

Service Delivery Manager | Project Management | 3rd parties

You can work from home and go onsite 1 or 2 days a week.

My client based in Reading are looking to recruit an IT Service Manager you will work within an internal team and be the person accountable for IT, this will include:

• Service Delivery
• Project management
• Strategy
• Managing budget
• Managing suppliers

The role includes:

• Ensuring appropriate processes are deployed to support delivery of our services, identifying opportunities for process efficiencies and service enhancement.
• Ensuring appropriate supporting systems are deployed to support the key processes: identifying requirements, development opportunities and solutions; working to create informed business cases with robust appraisal of investment opportunities.
• Supporting delivery of IT strategy that incorporates the key aims and needs of the business.
• Project managing the delivery of IT and broader Operations projects.
• Bridging the gap between technical experts and internal stakeholders
• Assuming “service owner” responsibilities for outsourced services in accordance with contractual arrangements and agreed SLAs.
• Ensuring compliance with Group-wide operational policies, including for example, Health & Safety (e.g., DSE and broader policies), GDPR, records retention.
• Promoting a culture of continuous improvement, proactively seeking out areas for automation and innovation to enhance operational efficiency.
• Staying current on emerging technologies and trends to inform compliance with relevant standards and regulations.

The person:

• A passion for driving results and improving performance.
• Experience in stakeholder engagement and good communication and influencing skills.
• Experience in supporting the delivery of an IT strategy.
• Solid understanding of core Project Management principles, including benefits realisation and change management.
• Expertise in IT systems project delivery .
• Experience of systems appraisal and selection processes.
• Experience of supplier contract management, of ensuring outsourced providers of systems and technical expertise are managed in accordance with agreed SLAs.
• A solid understanding of IT and data security best practice and compliance standards .
• Excellent problem-solving skills and the ability to simplify unnecessary complexity, using business analysis and process improvement techniques.
• Good data analysis skills, with an ability to assimilate and analyse data to inform decision-making.
• Good commercial awareness and financial literacy.

Benefits:

• Generous holiday allowance of 38 days, including bank holidays and closure days.
• Participation in a company pension plan.
• A dynamic work environment where new ideas and innovations are welcomed.
• Investment in the development of your competencies, with guidance and support.
• Outstanding contributions recognised through a generous bonus scheme.