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Form of workBecome a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role
The Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will manage a number of customer accounts, working closely with the Account Manager and the wider Node4 group to deliver ‘Exceptional Service as a Standard’. This is a multi-department coordination role that focuses on delivering exceptional service for new and existing customers, leading to growth, annuities, and contract renewals.
What will you bring?
- Proven track record of managing Service Delivery in a fast-paced environment
- Excellent communication skills with the ability to communicate effectively with stakeholders at all levels
- Demonstrated ability to build and maintain strong relationships with customers, vendors, and partners
- Strong analytical skills with the ability to identify and solve complex problems
- Experience in IT Service Delivery or related field preferred
- Be an effective manager of your own time.
- You must have exceptional attention to detail.
- Enjoy working in a fast paced and energetic environment.
- Presentation preparation and delivery
- Organisation, numeracy, and a structured approach to work
- A team player who can work with diverse areas within Node4.
- Interest in Technology and Business
- A positive can-do attitude
- ITIL certification is a plus
What can we offer you?
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.
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