Service Delivery Project Coordinator

As a Project Coordinator you will take responsibility for the customer ordering journey from point of order through to dealing with Engineers delivering any services to multiple sites at any one time.

Client Details

Everything about CSL is designed to keep our customers connected, secure and live. Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996. The sectors we work in and applications we connect are at the highest end of critical communications. Critical connectivity can be complex but we make it easy. Our partnerships with all the major Mobile Network Operators, Monitoring Centres and Installers, allows us to deliver complete end-to-end connectivity solutions. Whether it's 4G, IP, xDSL, or FTTC, we have the knowledge, expertise and ability to deliver the best combination for your connectivity requirements

Description

The Project Coordinator will take responsibility for our customer ordering journey from point of order through to dealing with Engineers delivering any services to multiple sites at any one time. They will take ownership for ordering services, planning, and coordinating installations, and supplier management and will also be required to report and feedback on progress to the Service Delivery Project Manager.

Profile

This role will encompass a range of responsibilities including but not limited to:

Online Ordering Portals & Sales Order Function:

• Administration and utilisation of partner portals for ordering, provisioning, and support of services
• Processing orders from point of sale to go live for all products and services, progressing and escalating where needed
• Resolving customer issues relating to ordering and delivery

Order Fulfilment Coordination

• Managing and arranging installations, dealing with end users and engineers to ensure a smooth rollout
• Working with third-party suppliers to ensure orders are processed to the agreed plan
• Managing and coordinating billing requests/wayleave charges/OOH appointments, approvals, etc

In Life Management of Customer Sites

• Understanding inventory of services on multiple sites
• Updating and maintenance of accurate site/billing records
• Management of input costs and site-related charges to ensure project budgets are adhered to

Other General Duties

• Salesforce data management
• Continuously looking to improve the provisioning and delivery processes

Key Skills & Qualifications Required:

• Strong organisational and multi-tasking skills
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Able to work under pressure and to strict deadlines
• Assertive communication skills and be able to deal with and influence customers and suppliers of different types

Job Offer

Extensive benefits package to include:

• 25 days holiday
• Annual bonus and salary review
• Life Assurance
• Company pension
• Gym Membership contribution
• Free fresh daily fruit