Service Delivery Manager Contract

We're settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. There is something special about working here. It's in the values that shape us and the people that make us - us! And it's in caring not only about the work we do, but also how we do it. We put residents first. We know that everyone is different, so we ensure that we provide a service that is as individual as each resident.

Here at settle we are looking for a Service Delivery Manager to join our Housing team on a 12 month contract. This role works closely with other departments within the organization to ensure that services are delivering on KPI's set and contributing to the annual delivery plan. You will critically analyse performance and utilise customer feedback to continuously improve services and ensure the delivery of high-quality services to settle residents.

Requirements

Outline of Key Responsibilities...

• manage Service delivery plans, monitor service performance, and work with managers to make improvements where necessary. You will also be responsible for reporting on performance to senior management.
• be responsible for building and maintaining effective relationships with a range of stakeholders, including residents, contractors, and other internal departments.
• influence colleagues at all levels across settle, working collaboratively to improve our services and resident experience
• seek continuous improvement and driving settle-wide stability through bold delivery of service management disciplines
• steer technical and operational support for services, activities and processes, providing leadership and direction to improve and stabilise services
• be responsible for ensuring that services are delivered in a timely, efficient, and effective manner. This will involve developing and implementing Service delivery plans, monitoring service performance, and making improvements where necessary.
• Seek opportunities to automate service processes and where technology can support with improved performance

We are looking for someone who has...

• experience in managing Service delivery in housing
• be able to collaborate with service managers and teams; adapting your style to the different profiles of those whom you work with
• have experience of managing people and services, including managing a frontline team
• experience of recruitment, training and performance management, and colleague development
• have a good understanding of relevant legislation, regulations, and policies
• experience in managing budgets and resources
• use data and customer feedback to drive service improvements
• able to persuade and influence others through a visible leadership approach to build collaborative internal and external networks.

Benefits

In return, we are offering...

• An annual salary of £49,350 per annum
• Hybrid working role-dependant
• Flexible working
• Enhanced maternity, paternity and adoption leave
• Annual Leave - 27 days per year increasing by length of service (up to 32 days)
• Stakeholder pension scheme
• Life assurance
• Healthcare cash plan
• Local discounts
• Mental health support and counselling sessions

"At settle we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay."

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.