Company

CioSee more

addressAddressTeddington, Gloucestershire
type Form of workPermanent
salary SalaryNot Specified
CategoryDriving & Automotive

Job description

Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. At NPL, we touch ordinary lives in extraordinary ways and you could too.

We're looking for someone to join the IT Service Delivery Team, acting as a technical escalation point, responsible for providing, assessing, maintaining & repairing hardware and providing advice and recommendations to end users.

We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where business possible. This will be dependent on the kind of role you do and part of the business you work in.
 
Note: this role will initially be an on-site position in Teddington. After a probationary period it will become a hybrid role of 3 days a week in the office. 

Request

Desirable Skills and Experience
  • Experience of working a team in a Service Delivery environment, using relevant support tools with a strong customer focus
  • The ability to think logically, meet deadlines and effectively prioritise workload according to the needs of the customers and SLA’s
  • Excellent listening and questioning skills, combined with the ability to interact confidently with stakeholders and employees to establish what the problem is and explain the solution to a non-technical audience
  • Providing advice & recommendations for hardware solutions based on scientific requirements of the customer
  • Knowledge of ITIL and the Service Desk Institute
  • A professional IT qualification (desirable) e.g ITIL Foundation, Microsoft MCP

Technical Skills:

  • End user application support experience including:
  • Microsoft products eg Office365 and earlier versions,
  • Active Directory
  • Configuring and troubleshooting IP telephony
  • Endpoint Management & OS Deployment Technologies (i.e SCCM)
  • Various Linux OS (including Centos, Ubuntu & Rocky)
  • Various Windows OS (including Win 10)

Wide ranging experience of hardware support including:

  • Multi-vendor desktop workstations & laptops
  • Generic printers
  • Raspberry Pi, IoT Devices & Networked Lab Equipment       

 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

 

Please note:  Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward.  We encourage all interested applicants to apply as soon as practical. 

Refer code: 3237617. Cio - The previous day - 2024-04-18 17:38

Cio

Teddington, Gloucestershire
Jobs feed

Area Sales Manager – Fasteners to OEM’s

Wallace Hind Selection Ltd

South Yorkshire, England

£40k + Open Ended Commission + Company Car + Pension + Life Assurance + Health Cash Plan + 24 Days Holiday

Sales Manager

Copello

Fareham, Hampshire

Programme Manager

Roke

Romsey, Hampshire

Lead Proposals Engineer

Ross-Shire Engineering Limited

Darlington, Durham

Production Engineer

Mtrec Ltd

Blyth, Northumberland

Technical Services Manager

Resourcing Group

Middlesbrough, North Yorkshire

£50,000 - £55,000/annum

Senior Mechanical Engineer

Workshop Recruitment

Fareham, Hampshire

Mechanical Project Engineer

People Group Limited

Reading, Berkshire

£55,000/annum

Lead Engineer

The Recruitment Co.

Barnsley, South Yorkshire

£40,000/annum

Project Manager

Proactive Personnel Ltd

Derby, Derbyshire

£40,000 - £60,000/annum

Share jobs with friends

Related jobs

Service Delivery Technician Login To Save This Vacancy

IT Solutions Technician Apprenticeship Login to Save this vacancy

It Service Delivery

Competitive + Benefits

Teddington, Gloucestershire

2 months ago - seen