Desirable Skills and Experience
- Experience of working a team in a Service Delivery environment, using relevant support tools with a strong customer focus
- The ability to think logically, meet deadlines and effectively prioritise workload according to the needs of the customers and SLA’s
- Excellent listening and questioning skills, combined with the ability to interact confidently with stakeholders and employees to establish what the problem is and explain the solution to a non-technical audience
- Providing advice & recommendations for hardware solutions based on scientific requirements of the customer
- Knowledge of ITIL and the Service Desk Institute
- A professional IT qualification (desirable) e.g ITIL Foundation, Microsoft MCP
Technical Skills:
- End user application support experience including:
- Microsoft products eg Office365 and earlier versions,
- Active Directory
- Configuring and troubleshooting IP telephony
- Endpoint Management & OS Deployment Technologies (i.e SCCM)
- Various Linux OS (including Centos, Ubuntu & Rocky)
- Various Windows OS (including Win 10)
Wide ranging experience of hardware support including:
- Multi-vendor desktop workstations & laptops
- Generic printers
- Raspberry Pi, IoT Devices & Networked Lab Equipment
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.