Service Design And Improvement Projects

Service Design and Improvement Officer

• £26.71 PAYE per hour / £34.42 per hour Umbrella
• 35 Hours Monday to Friday
• 6 month rolling contract
• Tower Hamlets

Overview:

Scope, plan and implement Service Design and Improvement initiatives working closely with Project Sponsors from across the council. Using accredited project management methodology lead and coordinate the work of projects on behalf of sponsors.

Duties:

• Ensure clear alignment between performance, business intelligence and strategic priorities and the development of Service Design and transformation projects of work.
• Ensure that financial savings and investments in projects are effectively identified, tracked, analysed and monitored.
• To apply a range of specialist disciplines in Service Design and Improvement including business analysis, modelling and techniques such as Lean.
• Ensure approach is based on robust Service Design principles, business cases that are properly evidenced through research, process mapping, analysis, modelling, and testing as appropriate. Document and analyse findings and create options for strategic and operational improvements and changes.
• Setup, lead and facilitate Service Design workshops in collaboration with the services driving innovative thinking and transformation in the service.
• Work collaboratively and inclusively across teams, service and organisational boundaries to build effective relationships with stakeholders and external partners. To understand the needs, processes and practices of the service areas and groups you are working with ensuring solutions (systems, processes and service changes) meet the needs of the service and their customers.
• Develop and manage detailed Service Design and Improvement plans to establish time lines and resource requirements and to hold people to account for delivery, escalating any variances appropriately with proposed responses

A full JD can be provided upon request. Please apply now if you hold relevant previous background.

Thank you,

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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