Service Design & Transition Specialist

Service Design and Transition Specialist

We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters.

DISCOVERyour opportunity

What will your essential responsibilities include?

• Perform role of Service Design & Transition Specialist on projects.

• Execute Service Design and service transition tasks on continual service improvement or ‘BAU’ projects.

• Consistently deliver high quality Service Design and transition outputs.

• Fully document all new services in a Service Definition.

• Work with ServiceNow team to ensure all new services are fully configured in the system, with requisite incident and request workflows implemented.

• Track risks and issues over the project lifecycle and ensure all service stakeholders are kept up to date on the status.

• Conduct service go-live calls to ensure that all service stakeholders sign off new services into production.

• Monitor new services during the Early Life Support period to ensure successful transition into BAU support.

• Build strong relationships within the Solution Delivery Centers and demonstrate the value of the Service Design & Transition process to encourage ongoing engagement with the team.

• As a member of the Service Management & Colleague Services function, be an ambassador for Service Management and excellent customer service.

You will report to the Service Design & Transition Manager.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Essential

• ITIL Foundation Certificate in IT Service Management

• Experience in working with Third Party IT vendors

• Comprehensive understanding of the IT Development lifecycle

• Experience in using requirements gathering techniques and methods

• Can demonstrate excellent communication skills; is a confident and articulate presenter to internal and external audiences, across levels, in person and over audio or video conference channels

• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies

• Customer focused, with a demonstrable appreciation for user experience

• Strong interpersonal skills, and able to establish credibility amongst business and IT stakeholders

• Ability to work within a global team

• Proven experience in Service Management and/or Service Design

• Demonstratable experience in waterfall and/or agile project delivery methodology

Desirable

• Bachelor's degree or equivalent

• Proven experience working with Service Now or similar ITSM tooling

• Experience in Financial Services

• Experience across the entire Service Management lifecycle

• M&A integration and operational transformation experience

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability