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Form of workSince 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.
Job objectives and responsibilities-
To support the Admin and Helpdesk team and to support Service Desk Team Leader, Senior Operations Manager (Soft Services) and Senior Operations Manager (Hard Services), undertaking tasks as required within role competencies
Main duties
General duties to include the support and ownership towards :-
Answering the telephone and address enquiries to the site team, logging customer calls on Maximo.
Raise reactive call outs on Maximo along with quotations/cost estimates to the client.
Closing jobs down in Maximo and attach documents where necessary.
Raise Project Numbers and Purchase Orders as required.
Approve To Pay purchase orders on a periodic basis throughout the week.
Desirable (not essential)
Previous experience in Building Services/Facilities Management.
Previous experience of working with Maximo and SAP is beneficial.
Previous experience of working within a Helpdesk/Service Desk type role is beneficial.
ITQ qualified or other recognized qualifications relevant to role.
Person Specification
You will need to understand and take responsibility for the fact that this role is pivotal to the successful delivery of the duties of the team.
Previous experience in Building Services/Facilities Management.
British National capable of achieving DV clearance.
