Service Desk Administrator

• Do you pride yourself on delivering exceptional customer service? 

Our client has over 50 years experience of providing quality heating and air conditioning systems to prestigious clients across London and the home counties and they are looking to add to their dedicated Service Desk team. You will receive full training from a team that provide themselves on delivering exceptional customer service. 

Job Purpose
The Service Desk Administrator supports all aspects of the office including managing customer requests, setting up work for the engineers, ordering and receipting of parts and equipment, managing account queries and supporting the Office Management Team to ensure the office runs efficiently.

Duties and responsibilities
• Support the process for issuing and recording all quotations, ensuring all quotations are sent to customers within target timescales
• Support the scheduling team in scheduling engineers and ensure all works are prepared with parts, job details including access, and accurate client information
• Support invoice preparation, recording, filing, ensuring sign-off if required, uploading to client portals if applicable, resolving invoicing queries from customers as and when they occur
• Supporting Management in managing client accounts, chasing payment and where necessary escalating non-payment to senior management
• Support the continuous improvement of all methods of communication from phone to e-mails and letters to ensure the highest standards of communication from all office-based staff
• Ensure all office systems and processes are fit for purpose, used effectively and support the development of the business
• Ensure all health and safety matters including all incidents and accidents including those required by the Health and Safety Executive are accurately recorded and managed
• Undertake any other reasonable duties as requested by the Management.

Person Specification
• Demonstrates a high degree of professionalism at all times
• Focused on delivering impeccable customer service 
• Able to take personal responsibility for success and failure
• Promotes solutions and opportunities to all business challenges
• Seeks out and takes opportunities for improving the services offered
• Supports learning and development of self and others

Knowledge and skills
• Exceptional verbal, written and presentational communication skills 
• Excellent customer care skills, telephone skills
• Self-starter with a positive outlook and able to manage own workload
• Demonstrates ability to understand issues quickly and explain them clearly and succinctly
• Demonstrates ability to prioritise workload to achieve deadlines
• A calm, logical approach with an ability to work and deliver under pressure
 

This role is 100% office based and the client will be moving to Woolwich Arsenal early next year where there is free of charge parking onsite. 

If this sounds like ti could be your next opportunity then apply today!