Service Desk Analyst

• Contract Type: Permanent
• Working Hours: 37 hours per week
• Location: Observatory House

The closing date for applications is 18th April 2024.

Interviews will be held week commencing 22nd April 2024.

What you’ll be doing:

We are looking for a Service Support Analyst to join our ICT & Digital team who is experienced in working with ICT Support teams, including an awareness of the language of IT service management. You must have exceptional customer service skills and help to build productive working relationships with your colleagues and customers based on empathy and trust.
Skilled in problem solving, the Service Desk aims to close 70% of tickets on first contact, so knowledge of M365 and Office applications are essential.

Working in a busy team dealing with queries from 1800 users, you will be the main point of contact. You will be skilled in time management and able to manage the tension between planned works and random support incidents and requests.

Our Council:

Our vision is to make a difference to our communities and our environment and we would love you to join us in our mission! All of our employees, whatever their job, contribute greatly to delivering services to local people - either directly, or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling prosperous and healthy lives.

What we offer:

We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever and you will join a friendly and collaborative environment where you are encouraged to thrive.

Alongside a competitive salary, we provide:

• 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years’ service and 33 days after 5 years’ service.
• The Local Government Pension Scheme

We offer a wider range of great benefits including:

• Flexible and hybrid working options to promote work-life balance
• Our commitment to equality and diversity through a range of employee networks
• Wellbeing initiatives
• Tax - free childcare and childcare services
• Season loan ticket - to help with the cost of your rail / bus journey to & from work.

Interested?

To apply, click on the "Quick apply" button at the bottom of this page, and provide a supporting statement with your application on how you meet the requirements for the role, as per the Job Description and Person Specification.
If you need any further information about the role, please contact Recruitment@slough.gov.uk
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.

Slough Borough Council is an inclusive employer and we encourage and welcome applications from people of all backgrounds. We select staff on merit and we foster a workforce where people are valued, and represents the local communities that we serve. Slough Borough Council is proud to be a Disability Confident Employer.

How to Apply:

Join our team at Slough Borough Council and help accelerate our journey of transformation and growth!

The Council reserves the right to close adverts early should we receive a number of suitable applications.