Service Desk Analyst

Service Desk Analyst - Nottingham - £26,000

1st Line Support

I am currently seeking a motivated individual looking to get their foot in the door with a globally established company in the world of IT. The Service Desk Analyst will work closely with the IT team to provide general IT support services, and learn new skills & technologies with a primary focus on handling queries for internal users.

My client offers extensive progression and learning which will open up many career opportunities down the line!

Benefits:

• 37.5hr Week
• 25 Days Holiday + Bank Holidays
• Free onsite parking
• Pension Scheme
• Private Healthcare
• Staff Discounts
• Paid training and certifications
• Company sick pay

Key Responsibilities:

• Provide first-level employee support, including troubleshooting software, hardware, and business applications.
• Provide first-level support for IT systems used by internal employees, addressing various IT problems.
• Assist with IT administration tasks & IT projects
• Continuously develop knowledge and skills, particularly in portal development, to prepare for future projects and progression opportunities

Personal & Technical Experience:

• Motivated and Confident individual
• Good communication skills
• Knowledge of Office 365 & Windows
• Understanding or knowledge of tools, such as Word, Excel, and MS Teams

This is a great opportunity for an aspiring IT individual who thrives in a dynamic environment and enjoys helping others. They offer competitive compensation, benefits, and opportunities for professional growth within their innovative and supportive organisation.

URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS

If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV!

Keywords: Service Desk, Helpdesk, Entry Level IT, IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting.

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.