Service Desk Analyst

Join our Information Services team to help resolve user queries, keeping our technology working!

As the Service Desk Analyst you will be the single point of contact for the Information Services team, ensuring accurate recording and handling of all IS incidents and requests.

You’ll provide a communications interface between the IS department and all IS customers and suppliers.

Working collaboratively with colleagues within the immediate and wider teams to ensure calls are dealt with in a timely and professional manner.

Key Accountabilities

• Ensuring all incidents/ request reported by user are accurately recorded and given the initial support required
• Track the resolution of incidents/ request to ensure they are progressed and resolved
• Provide first fix support including password resets, investigating, and resolving windows desktop issues

The must haves

• Hold GCSE min grade C/4 in Maths and English (or equivalent)
• Experience working in an ICT support environment and able to provide a high level of customer service
• Experience of prioritising tasks for own work and incoming calls

What’s in it for you?

At Derbyshire Constabulary, we aim to create an environment that puts people first. We want you to feel supported in everything you do, so you can give your very best. What’s more, we have a range of reward and benefits that if you join us you could enjoy.

Salary - £24,462 - £29,874

For part time hours the salary will be calculated on a pro-rata basis, this is based on the number of hours for the vacancy.

Next Steps

If we feel like a place where you can belong, we'd love to learn more about you. Please click apply to complete your application

To support you with your application we have provided some application guidance and our recruitment process.

To find out more, register for our upcoming information webinars click here.

• Vacancy closes Sunday 30th June 2024.
• Shortlisting w/c 1st July 2024.
• Interview will be held 11th July 2024.

Who we are

Here at Derbyshire Constabulary, Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.

To understand how you can make Derbyshire safer together visit our careers website.

We welcome applications from individuals from all backgrounds and encourage anyone who has considered a career in policing to apply. We’re particularly keen to increase the number of females and candidates from black and minority ethnic communities and the LGBT community, so that we can truly reflect the communities that we serve in.