Service Desk Coordinator

Hales Group are recruiting a Service Desk Coordinator to support our client in Lowestoft. You will work within a fast-growing global organisation, your primary objective is to deliver exceptional customer service and provide crucial administrative support.
Service Desk Coordinator duties will include:

• Be the first point of contact for customers
• Positive relationships with customers, ensuring their needs are addressed promptly and professionally.
• Operate and maintain their CRM system to ensure accurate and up-to-date customer information.
• Processing incoming sales orders and sales return orders
• Responding to incoming calls to troubleshoot issues and provide basic solutions.
• Logging engineer visits and coordinating their schedules as needed.
• Documenting end user locations for equipment or services.
• Following up on service calls and installations, ensuring customer satisfaction.
• Scanning and accurately linking unit detail paperwork to the computer system for records management.
• Liasing with relevant team to arrange equipment movements between sites.

To be considered for this Service Desk Coordinator role, you must;

• Proficient at task prioritisation, and capable of managing multiple responsibilities efficiently.
• Good telephone manner and communicate effectively with customers.
• Experience of computer order entry and CRM Systems ( Microsoft Navision / Salesforce ideally)
• You can work effectively as part of a team or independently, as the situation demands.
• Experience working in a fast-paced office setting.

LOCATION: Lowestoft
DURATION: Permanent
PAY: GBP24k-GBP26k, negotiable
HOURS: Monday to Friday
If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.
Why work through Hales Group?
All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.
Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.