Address
Form of work
SalaryFounded by engineers in 1996, we have created a culture where our clients’ needs sit at the forefront of every project. We have an engineering-led, tailored approach and around the clock support service has resulted in establishing an industry lead organisation, and to help with our rapid growth we are looking for a Service Desk Engineer
Service Desk Engineer
£27,000 - £30,000
UK Wide, however Yeovil/surrounding areas is preferred for training.
2pm-10pm Monday to Friday (enhanced pay for unsociable hours)
23 days holidays + bank holidays (increased with length of service)
Simply health cash plan
Wellbeing hours
Key Responsibilities
- Answering incoming calls on the Service Desk
- Providing telephone/remote assistance in resolving cases.
- Supporting in the areas of IT, Connectivity and UC.
- Pre-configuration of small projects
- Ensuring customer is kept up to date with issues/resolutions
Experience
- Minimum 2 years’ experience in a Support Desk Role within Telecoms
- Supporting IT/WIFI technologies
- Achieving infrastructure Technician Level 3/CompTIA A+ Level 1 & 2 preferred but not essential
- Cisco IOS/Configuring Cisco equipment.
If this role is of interest, please contact Beth on (phone number removed) / (url removed)
