Service Desk Support Analyst

Bedford Borough CouncilCorporate ServicesService Desk Support AnalystGBP26,421 - GBP28,770 per annum (pro rata)PermanentAn opportunity has arisen for a Part time Service Desk Support Analyst to join a friendly, supportive ICT/Technology Department.We are looking for an experienced Service Desk Support Analyst who will be highly motivated, enthusiastic, and technically minded, with a proven track record in providing an efficient, effective, and professional ICT/Technology Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests.You will be a member of the Service Desk team and also provide high level support of complex solutions for the Councils Technology environment which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell. Additionally having an expert understanding of ITSM tools, ideally strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service.In return, we can offer you flexible working hours to help maintain work life balance, a market rate supplement in addition to your salary, a generous career average salary pension scheme and 27 days annual leave (rising to 32 days after 5 years local government service) amongst other benefits.For full job details, please select the button shown. Closing Date: 4th February 2024Interview Date: interviews will be held week commencing 12th February 2024.