Service Desk Team Lead

Service Desk Team Lead - Bury St Edmunds - Up to £40,000 (Onsite)

We are seeking a highly motivated Service Desk Team Lead to join the team at leading technology and Software company based in Bury St Edmunds. As the Service Desk Team Lead, you will be responsible for overseeing the Helpdesk operations, ensuring exceptional customer service and technical support to clients. The ideal candidate will have prior experience in a similar role, preferably within an MSP environment.

Benefits:

• On-site Parking
• Private Medical Cover
• Generous company pension
• 23 days holiday + bank holidays
• Life Insurance
• Training and progression plan
• Company events
• 37.5 Hour work week

Key Responsibilities:

• Lead and manage the HelpDesk Team, providing guidance, support, and mentorship to ensure the delivery of high-quality service and customer satisfaction
• Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of client issues and requests
• Develop and implement standard SLAs and best practices to streamline help desk processes and ensure consistent service delivery
• Conduct regular performance evaluations of help desk staff, provide constructive feedback, and identify training and development needs

Qualifications and Experience:

• Previous experience in a similar role as a Help Desk Manager or Team Lead is essential
• Experience working within a Ticketing System environment, Case Management tools (SCCM)
• Excellent leadership and people management skills with the ability to motivate and inspire a team
• Exceptional communication skills, both written and verbal, with the ability to communicate technical information effectively to non-technical stakeholders

If you are a proactive, results-oriented individual with a passion for customer service and technical support, we encourage you to apply for the position of Service Desk Team Lead. Please submit your CV detailing your relevant experience and qualifications.

URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS

If you have experience in the above and you're interested in this fantastic opportunity, please apply with your most up-to-date CV!

Keywords: Service Desk, Team lead, IT Manager, SCCM, SLAs, Helpdesk manager, Service Desk Manager, IT Lead, Leadership, CRM, Applications Support, Team Management

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.