Service Desk Technician

We are currently looking for a Service Desk Technician to provide software support across the firm on an 8-month fix-term contract based in our Canterbury office - plus we offer hybrid working which involves working 3 days in the office, and 2 days from home. There is an expectation to travel to other offices as required to provide support to the business.

You will be supporting over 500 colleagues with all software used across the firm, including Accountancy, Tax, Practice management and Document management software. Additional tasks include Microsoft office applications, answering and logging calls in a prompt and professional manner, resolving problems where possible and escalating where required to 3rd Line Helpdesk Support.

As a Service Desk Technician, you will need strong communication skills to understand and address user concerns effectively whilst having the ability to explain basic technical solutions which can be easily understood. You will be working closely with the Service team members and the IT Solutions Manager to share information and escalate more complex issues. By embodying these qualities and approaches, you'll contribute significantly to delivering exceptional service while aligning with Kreston Reeves policies, procedures, and values.

Key responsibilities as Service Desk Technician:

• Understand, resolve and answer Helpdesk enquiries and support calls
• Logs all calls within the Helpdesk software
• Set up of a new user and adding/removing software users
• Day to day operation of routine system monitoring
• Responsible for monitoring allocated areas of the Kreston Reeves IT infrastructure and reporting issues to the IT Manager/IT Systems Manager
• Understanding how the role affects the business and the firm's priorities

• Excellent communication skills
• Work efficiently
• Exceptional customer service skills and experience
• Basic understanding of IT systems
• Knowledge of Microsoft 365 and Exchange would be beneficial

There is an expectation to travel to other offices as required to provide support to the business so candidates must be willing to travel.

Kreston Reeves is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Opportunities to develop a varied portfolio of work with different clients
• Strong, inspiring and thought-provoking leadership
• A genuinely supportive and collaborative environment
• A culture of learning in a stimulating environment

As well as this, we offer:

• Financial Wellbeing - competitive salary, contributory pension scheme, life assurance, Westfield Health Cash Plan, income protection. Options to increase pension, life assurance and healthcare cash plan (yourself and/or family)
• Leave - 25.5 days plus bank holidays, holiday buying (up to 5 days), agile working
• Mental Wellbeing - employee assistance programme and counselling
• Physical Wellbeing - Vitality PMI/Westfield Hospital Treatment insurance, critical illness insurance, BMI health assessment, GymFlex, annual flu jab
• Recognition - monthly nominations for financial awards based on culture and values
• Development - we offer continuous support and development with clear mapped progression routes across the business. Access to internal and external training courses
• Diversity, Inclusion and Belonging - we operate several family-friendly policies, childcare vouchers and take proactive steps to create an inclusive environment
• CSR - give as you earn, 1 extra day off to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
• Travel - cycle to work scheme, travel insurance, interest-free season ticket loan (London only), interest-free car/motorbike loan

With 200 years of history, we are an award-winning professional services firm with offices in London, Kent and Sussex. We provide a full range of accountancy, business advisory and financial services, tailored to our clients' needs.

We guide our clients, colleagues and communities to a brighter future. We help businesses, not for profit organisations, individuals and families with more than just accountancy, business and wealth advice.

Our dedication to providing a personal service is what sets us apart - we get to know you, understand your goals, support and advise you on your journey to help you realise your ambitions.

We're proud to be B Corp certified, demonstrating our commitment to our environmental, social and governance programme which is central to our purpose and vision. We actively encourage all our colleagues to give back to their local communities whenever they can.

Kreston Reeves is an equal opportunities employer committed to fostering a diverse, fair and inclusive culture. We encourage all qualified applicants to apply for our roles and equal consideration will be given to every application. Our people are our core asset so it's important to us that we create an environment where they are recognised, included and valued.