Service Engineer

Service Engineer

We are seeking a Service Engineer to join our team and play a pivotal role in the installation, commissioning, and maintenance of our in-house manufactured flow chemistry equipment. This role is ideal for someone who enjoys travel and is passionate about providing exceptional service and support to customers globally.

Day-to-day of the role:

• Train new and existing users in the operation of the flow chemistry system, reactors, and software.
• Perform IQOQ certification of newly installed flow chemistry systems worldwide.
• Conduct maintenance and upgrade services on-site in laboratories and at the factory.
• Engage with customers to discuss applications and gather information from their experiences.
• Advise customers on preventative maintenance and repairs to ensure customer satisfaction.
• Provide technical support to customers via phone and email.
• Create technical bulletins and guides to assist users.

Required Skills & Qualifications:

• Minimum of 2 years' experience in a laboratory service or installation role.
• NVQ Level 3 or higher diploma/degree in engineering or chemical engineering.
• Proficient in logical troubleshooting techniques.
• Strong written and verbal communication skills.
• Enjoy travelling and visiting customers.
• Able to work independently with minimal supervision after training.
• Willingness and ability to travel internationally.

Desirable Experience:

• Experience within a scientific industry and working in a laboratory environment.
• Electro-Mechanical experience.
• Experience in working overseas.