Service Engineer – Midlands

Job Description

Our client is a leading custom design and manufacturer in their field, selling their products to a wide range of industries across the globe. The business has been operating successfully for over 25 years, and due to continued growth, they are looking to recruit 2 experienced Service Engineers to join their team.
This role is responsible for the service, repair and support of a range of inspection equipment including Industrial Metal Detection, Check weighing, X-ray and Vision products.
The role will require working closely with the Sales Department in the communication of Sales opportunities through upgrades, uneconomic repairs and general awareness of on-site opportunities.
Predominantly UK-based, however, some international travel may be required at times as well as working to the highest standards and ensuring the highest levels of customer satisfaction.
  
Responsibilities:

• Commissioning of new machinery, validation visits, service reports and telephone technical support
• Product Training to users, (QC, Maintenance and Operators)
• Successfully applying software enhancements to improve the performance of the equipment
• Fault diagnosis and repair as required
• Ensuring reoccurring issues are resolved in a timely and satisfactory manner
• Providing detailed feedback to the Technical/Production departments
• Support production with Customer returns where necessary
• Assistance with Production activities including:
• Electronics: Tuning Final QC
• Controls: Cabinet and Machine Wiring
• Product Testing
• Co-ordination and delivery of ‘after sales’ upgrades and/or refits

Skills & Experience:

• Must have experience in Electrical and Mechanical engineering
• Must have previous experience as a Field Service Engineer
• Familiarity with the food manufacturing Industry would be preferred although not essential
• Must be a competent user of Microsoft Word, Excel Outlook email or a similar system
• Ability to work as part of a team as well as independently to resolve customer issues
• A methodical approach to problem-solving and troubleshooting
• A flexible approach to hours worked, including some weekends
• Willingness to travel UK and some overseas
• Clean full UK Driving License

Additional Information:

• Please note the Head office is based in Banbury but the role will cover Oxfordshire/MK/Northants/Derbyshire/Leicestershire
• Working hours Monday to Friday 8.45 am – 4.45 pm although flexibility is required due to working at customer locations and occasional weekends may be required.
• 25 days holiday per year + Bank Holidays
• Company Pension
• Eyecare scheme
• Discount vouchers for high street stores, entertainment, holidays, and gym memberships
• Employee Assistance Program
• Opportunities for career development via a development plan

If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability/notice period to Matthew Hartwell on matthew.hartwell@plusonejobs.co.uk or call 01295 983578 for a confidential conversation